About Your Advocate
With more than 20 years experience in healthcare,
a Nurse By Your Side is exactly what you need.
Thank you for your interest in RN Patient Advocates of Central Florida, LLC. My name is Susan F. Mcphail-Taylor MHA, BSN, RN, iRNPA, and I am a Registered Nurse with over 40 years of clinical and management experience in a variety of settings including critical care, oncology, and hospice.
I originally graduated from St. Vincent’s Hospital School of Nursing, received my Bachelor’s degree in Nursing from the University of North Florida, a Masters in Healthcare Administration from Central Michigan University, and graduate studies in Counseling at the University of South Florida.
My concern for people prompted me to start RN Patient Advocates of Central Florida. As an independent patient advocate, I use my extensive background in healthcare to teach and empower individuals and families. My desire is for people to feel confident and competent in making their own healthcare decisions.
I consider myself an ‘out of the box’ thinker who enjoys challenges and working with people to find win/win solutions. I believe that every client has a right to timely, honest, inclusive, coordinated, and customized care.
I successfully completed a certificate program, as an Independent Registered Nurse Patient Advocate, affiliated with the University of Arizona School of Nursing as well as the Florida Supreme Court State Mediation Training. Additionally, I have several certifications as a trainer in Communication, Teambuilding, and Leadership Programs.
I am a member of the Alliance of Professional Health Advocates and the National Network of Nurse RN Patient Advocates. I have adopted the Health Advocates Code of Conduct and Professional Standards.